Frequently asked questions

Clear the existing bills in the plot/land or bills on any other existing contracts with MAWASCO.

Get a new application form and fill in details

Attach a Photocopy of the applicant’s ID and KRA PIN. In the case of a company attach certified copies of KRA PIN and Certificate of Incorporation.

Attach Copy of Lease Agreement /Tenancy Agreement/ Title Deed/County government license.

Forward the form plus other attachments to our customer care desk and you will be advised accordingly

Application form – kshs 100.00

Deposit – 1,500.00-50,000.00 depending on connection category

Connection fee- 1,000.00

Your connection shall be reconnected within 8 hours after confirmation of payment

  However, it is important that you notify us after you make payment so as to be booked for reconnection

You can pay your bills through M-pesa pay bill number 321450, Post offices countrywide or through family bank/agents.

https://mawasco.co.ke/pay-points/

We encourage customers to make it a habit of doing so. This not only helps you to monitor your water usage but also certify whether you are being billed accurately.

  Always ensure that you allow our authorized officers to access the meter

Call our customer care number – 0716-802664

Visit our customer care office at Ragati

You can also post the same on our WhatsApp or face book page

https://www.facebook.com/MawascoLtd

Give a 24 hour notice of your intention to vacate

Pay kshs 200.00 for cut off at owners’ request

Water disconnected and final bill produced

Pay final bill and receive clearance certificate

Fill deposit refund form

Immediately you receive your bill, check on your consumption. Confirm immediately from the meter what the current reading is and contact our customer care center if there is a discrepancy.

Apply/download change of tenancy form and fill inrequisite details

Attach Photocopy of ID and KRA PIN. In case of a company attach certified copies of KRA PIN and Certificate of Incorporation.

Attach Copy of Lease Agreement /Tenancy Agreement/ Title Deed/County government license.

Pay deposit and reconnection fee

Supply shall be connected within 6 hours