{"id":1010,"date":"2022-03-18T01:26:22","date_gmt":"2022-03-18T01:26:22","guid":{"rendered":"https:\/\/new.mawasco.co.ke\/?page_id=1010"},"modified":"2026-01-28T13:11:41","modified_gmt":"2026-01-28T13:11:41","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/mawasco.co.ke\/mystaging01\/f-a-q\/","title":{"rendered":"F.A.Q"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1010\" class=\"elementor elementor-1010\">\n\t\t\t\t<div class=\"elementor-element elementor-element-252ff2e e-flex e-con-boxed e-con e-parent\" data-id=\"252ff2e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-505d0c5 elementor-widget elementor-widget-heading\" data-id=\"505d0c5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Frequently asked questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff96f6e e-flex e-con-boxed e-con e-parent\" data-id=\"ff96f6e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8adfc90 elementor-widget elementor-widget-n-accordion\" data-id=\"8adfc90\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1450\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1450\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  <h6>How can i get new water connections?<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1450\" class=\"elementor-element elementor-element-d07c894 e-con-full e-flex e-con e-child\" data-id=\"d07c894\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-295408e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"295408e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Clear the existing bills in the plot\/land or bills on any other existing contracts with MAWASCO. <br \/><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Get a new application form and fill in details<br \/><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Attach a Photocopy of the applicant\u2019s ID and KRA PIN.<br \/><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0In the case of a company attach certified copies of KRA PIN and Certificate of Incorporation.<br \/><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Attach Copy of Lease Agreement \/Tenancy Agreement\/ Title Deed\/County government license.<br \/><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Forward the form plus other attachments to our customer care desk and you will be advised accordingly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1451\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1451\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">   <h6>What is the cost of new water connections?<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1451\" class=\"elementor-element elementor-element-6e10592 e-con-full e-flex e-con e-child\" data-id=\"6e10592\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0171648 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0171648\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Application form \u2013 kshs 100.00<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Deposit \u2013 1,500.00-50,000.00 depending on connection category<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Connection fee- 1,000.00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1452\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1452\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  <h6>How long does it take to get reconnected after having been disconnected?<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1452\" class=\"elementor-element elementor-element-064bd0d e-con-full e-flex e-con e-child\" data-id=\"064bd0d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abdab15 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"abdab15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Your connection shall be reconnected within 8 hours after confirmation of payment<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0However, it is important that you notify us after you make payment so as to be booked for reconnection<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1453\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1453\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  <h6>How can i pay my bills?<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1453\" class=\"elementor-element elementor-element-1e35e76 e-flex e-con-boxed e-con e-child\" data-id=\"1e35e76\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4f551 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3e4f551\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0You can pay your bills through M-pesa pay bill number 321450, Post offices countrywide or through family bank\/agents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1454\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1454\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> <h6>How can i read my own meter?<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1454\" class=\"elementor-element elementor-element-e2ae118 e-flex e-con-boxed e-con e-child\" data-id=\"e2ae118\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc67f44 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fc67f44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0We encourage customers to make it a habit of doing so. This not only helps you to monitor your water usage but also certify whether you are being billed accurately.Always ensure that you allow our authorized officers to access the meter<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1455\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1455\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">  <h6>How do i report a burst pipe or blocked sewer line? or any complaint<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1455\" class=\"elementor-element elementor-element-522c1e9 e-flex e-con-boxed e-con e-child\" data-id=\"522c1e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc6aec elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cfc6aec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Call our customer care number \u2013 0716-802664<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Visit our customer care office at Ragati<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0You can also post the same on our WhatsApp or face book page<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0You can report all incidences using Mathira\u00a0 UM collect App\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1456\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1456\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">    <h6>What is the procedure of closing my water account<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1456\" class=\"elementor-element elementor-element-2214ab7 e-flex e-con-boxed e-con e-child\" data-id=\"2214ab7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b54b7a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3b54b7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Give a 24 hour notice of your intention to vacate<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Pay kshs 200.00 for cut off at owners\u2019 request<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Water disconnected and final bill produced<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/> Pay final bill and receive clearance certificate<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Fill deposit refund form<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1457\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1457\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\">   <h6>What is the procedure of change of tenancy<\/h6> <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1457\" class=\"elementor-element elementor-element-1c1a2ef e-flex e-con-boxed e-con e-child\" data-id=\"1c1a2ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96543b7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"96543b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Apply\/download change of tenancy form and fill inrequisite details<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Attach Photocopy of ID and KRA PIN. In case of a company attach certified copies of KRA PIN and Certificate of Incorporation.<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Attach Copy of Lease Agreement \/Tenancy Agreement\/ Title Deed\/County government license.<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Pay deposit and reconnection fee<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-726\" src=\"https:\/\/mawasco.co.ke\/wp-content\/uploads\/2022\/02\/bulletp1.png\" alt=\"\" width=\"12\" height=\"17\" data-pagespeed-url-hash=\"2751152994\" \/>\u00a0Supply shall be connected within 6 hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2237e1 e-flex e-con-boxed e-con e-parent\" data-id=\"c2237e1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions. How can i get new water connections? \u00a0Clear the existing bills in the plot\/land or bills on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1010","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/pages\/1010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/comments?post=1010"}],"version-history":[{"count":26,"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/pages\/1010\/revisions"}],"predecessor-version":[{"id":2542,"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/pages\/1010\/revisions\/2542"}],"wp:attachment":[{"href":"https:\/\/mawasco.co.ke\/mystaging01\/wp-json\/wp\/v2\/media?parent=1010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}