Feedback/Complaint -Option #3 - USSD Menu

 ussd snapshot-1MajiVoice enables you to reach your Water Company in whichever of the following ways is most convenient for you. Your message is then automatically submitted to the Water Company for action.

Option #1 - USSD Menu

By dialing *624# on your mobile phone within Kenya, you will receive a MajiVoice menu that will guide you on how to submit your feedback to your water company.

What do you need to know to use this option? 
- The name of your water company 
- Your account number (if your Feedback/Complaint is related to a water issue in your house or office).

How much does it cost? 
- The use of the USSD menu option is ten (10) Kenya Shillings Only.

What happens once I submit my feedback or complaint? 
Once you successfully submit your issue, MajiVoice will send you an SMS with a MajiVoice Ticket Number from your Water Company. 
The ticket will be passed on to the relevant person in the water company to handle your issue.

Why do I get a MajiVoice Ticket Number? 
The Ticket Number enables you to easily find out the status of the issue as it is being acted upon by your water company. It also enables you and the water company to easily make reference to the particular feedback or complaints in case of subsequent follow-up.

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Our Contacts

Mathira Water and Sanitation Company 

P.O Box 1981- 10101  Karatina

Tel. No. 020-2659069 Mobile: 0773 855003

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