I take this opportunity to welcome you to Mawasco website. I’m the team leader of the revenue section. The section is tasked with a number of responsibilities key among them billing and revenue collection.It ensures that meter reading s are not only timely read but correctly done. Besides it co-ordinates and reports on revenue collected through the different modes in place to facilitate in decision making. The section ensures that bills produced reach the customers within the shortest time possible. This guarantees that customers prepares well to pay within the duration provided i.e within 21 days.
The company has put in place several mode/ways of payment to help the customers pay with ease and at the most convenient time as outlined below.
- Can physically pay at our Ragati head office or at the former Karatina Municipal council offices located next the Karatina Post office ,office No 20. (For quick service, customers are advised to carry with them bills whenever they visit the office.
- Can make payment at Co-operative bank- Karatina branch account 01100059779200.
- Can as well pay through M-pesa Pay bill No.321450.
Our staffs are well trained on customer service .This is to position themselves to execute their duties while adhering to quality service delivery standards.
It is my humble request to customers to help our staffs’ access the meters by not locking the meter box and or gate to facilitate both disconnection and meter reading exercise. For ease of identification, our staffs have been issued with staff identification cards that can be produced on demand.
It is my advice if disconnected; kindly ensure you are officially booked for reconnection at either of our customer care offices. Remember self reconnection is an offence that attracts stiff penalties.
For customers intending to terminate contracts with us, they should ensure that we have the information early enough for us to disconnect and bill you as per the last readings. This helps you to avoid inconveniences occasioned by the process where prior notice was not issued within ample time. The customer is further advised to carry with him/her original copy of deposit receipt to facilitate refund of the same.
The company is currently undertaking an exercise of collecting customers contacts/telephone numbers in order to embark on e-billing once the exercise is successfully complete. In this regard customers are hereby advised to ensure that we have his/her contact number to help us commence on the exercise within the shortest time possible.
I wish to salute all the customers for their continued support as I urge them to settle their bills timely .This will help reach our services to every customer and make us live to our motto “Quality water to all always”.
I am happy to be part of the team that is committed to make this journey possible.